Terms & conditions

  1. Definitions in these conditions
    1.1 ’Buyer’ means the person who buys or agrees to buy the goods from the Seller;
    1.2 ‘Conditions’ means the terms and conditions of sale set out in this document and any special terms and conditions agreed in writing by the Seller;
    1.3 ‘Delivery date’ means the date specified by the Seller when the goods are to be delivered;
    1.4 ‘Goods’ means the articles which the Buyer agrees to buy from the Seller;
    1.5 ‘Price’ means the price for the Goods excluding carriage, packing, insurance and VAT
    1.6 ‘Seller’ means The Alpaca Shop Ltd., Butlers Farm, Bassetts Lane, Willingale, Essex CM5 0QL
  1. Applicable conditions
    2.1 These Conditions shall apply to all contracts for the sale of Goods by the Seller to the Buyer to the exclusion of all other terms and conditions including terms or conditions which the Buyer may purport to apply under any purchase order, confirmation of order or similar document.
    2.2 All orders for Goods shall be deemed to be an offer by the Buyer to purchase Goods pursuant to these Conditions.
    2.3 Acceptance of delivery of the Goods shall be deemed conclusive evidence of the Buyer’s acceptance of these Conditions.
    2.4 Any variation to these Conditions (including any special terms and conditions agreed between the parties) shall be inapplicable unless agreed in writing by the Seller.
    2.5 Cancellation – The seller will regard any orders as a firm commitment from the buyer, whether received electronically or in hard copy. The Seller allows 7 days from the date of the order to receive cancellations without any further obligation. After this period, and until 12 weeks prior to the estimated delivery date, cancellations will only be accepted with the payment of a cancellation fee, which is 20% of the order value. Cancellations will not be accepted if less than 12 weeks’ notice is given prior to the estimated delivery date; full payment of the invoice will be payable in these circumstances.
  1. Price and Payment
    3.1 The price of the Product for orders exported to customers within the European Union will include VAT. If the rate of VAT changes between your order date and the date we supply the Product, we will adjust the rate of VAT that you pay, unless you have already paid for the Product in full before the change in the rate of VAT takes effect.
    3.2 VAT will be charged on Products exported to customers in European Union and the rest of the world.
    3.3 Payment of the Price and VAT shall be due within 14 days of the date of the invoice and goods will not be dispatched until payment has been received.
    3.4 Credit Accounts are subject to approval by the Seller.
    3.5 Interest on overdue invoices shall accrue from the date when payment becomes due from day to day until the date of payment. Under the terms of the Late Payment Of Commercial Debts (Interest) Act 1998 the interest charged is calculated by taking the prevailing Bank of England base rate plus 8% and shall accrue at such rate after as well as before any judgment.
    3.6 Business Credit and debit card payments shall incur an additional 3.5% fee to cover bank charges.
    3.7 Payment can be made via PayPal, card or bank transfer.
    3.8 Only pre-approved Credit Accounts can choose to pay later. All balances must be cleared within 30 days of delivery. Credit payments should be paid via bank transfer.
    3.9 For payments from overseas all bank transaction costs associated with payment to be borne by the Buyer.
    3.10 Minimum spend per order must be over £100 to guarantee the Trade discount.
  1. The Goods
    4.1 If a stockist chooses to use our product photography, then they must credit the item as being an Alpaca Shop UK product.
    4.2 Rebranding of our products is strictly not permitted unless we have pre-approved.
    4.3 You are not allowed to sell our Goods through any third-party platforms.
  1. Delivery of the Goods
    5.1 Delivery of the Goods shall be made to the Buyer’s address on the Delivery Date. The Goods may be delivered in advance of the Delivery Date upon the giving of reasonable notice to the Buyer. The Buyer shall make all arrangements to take delivery of the Goods whenever they are tendered for delivery.
    5.2 Delivery to UK takes up to 3-5 working days, International 6-7 working days, EU 3-7 working days.
    5.3 For all UK mainland orders the carriage charge will be applied depending of the size of your parcel. For orders outside UK mainland, please enquire.
    5.4 We are not responsible for delays outside our control. If our supply of the Products is delayed by an event outside of our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the Contract and receive a refund for any Products you have paid for but not received.
    5.5 If no one is available at your address to take and sign for the delivery, we will leave you a card informing you of how to rearrange delivery at a suitable time. Cards can only be left where there is access to secure post boxes, therefore some deliveries to apartment buildings and shared accommodation will not receive delivery cards as a matter of security.
    5.6 We are unable to redirect orders once they have been dispatched. If delivery proves impossible or impractical on 2 or more occasions we may need to cancel your order and deduct the original delivery charges from the refund; however we will try to contact you in this case to arrange for a new order to be placed.
    5.7 If after a failed delivery to you, you do not re-arrange delivery we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the Contract.
    5.8 A Product will be your responsibility from the time we deliver the Product to the address you gave us or you collect it from us using one of the services provided for above. You own a Product once we have received payment in full.
  1. Acceptance of the Goods
    6.1 The Buyer shall be deemed to have accepted the Goods 24 hours after delivery to the Buyer.
    6.2 After Acceptance the Buyer shall not be entitled to reject Goods which are not in accordance with the contract.
    6.3 Please check it carefully for any wrong, faulty or missing products. Any faulty items must be flagged immediately to our attention and returned to us within 14 working days. Returned items will either be exchanged or a credit note will be issued included P&P.
  1. Returns
    7.1 Please contact us before returning goods.
    7.2 Please return your item or items unused and in original condition (including all labels and tags intact) with proof of purchase within 14 days, and we’ll give you an exchange or refund as long as your returned product meets our terms and conditions.
    7.3 Where you return an item purchased at an event or online your refund will be issued by the original payment method or by bank transfer in the currency paid.
    7.4 P&P charges are non-refundable except for faulty items and you will be responsible for the items until they are returned and signed for by us. Please return to us via Royal Mail Standard Delivery service.
    7.5 Where you return a faulty/damaged item you must do that within 14 days of purchase. See 6.3
    7.6 Goods must be returned to:
    The Alpaca Shop
    Butlers Farm
    Bassetts Lane
    Willingale, Ongar
    Essex CM5 0QL
  1. Proper law of contract
    This contract is subject to the law of England and Wales.