Delivery information

For orders received by 12pm Monday to Friday we aim to dispatch on the same day or the next working day. Please note during the winter period we are experiencing some delays with the Royal Mail deliverys.

We calculate shipping based upon the most expensive item to ship in your cart. We do not charge extra for multiple numbers of the same product.

Please note that we will not deduct the cost of postage from refunds unless goods are faulty or damaged and returned to us within 14 days of purchase. Please ensure when returning items that they are sent via Royal Mail – standard delivery only. For faulty or damaged items we will only refund the cost of a standard delivery. For larger sized orders please contact us via email before you return the item.

For any queries about your delivery please email us: info@thealpacashop.uk

Region / Shipping ClassCostDuration Estimate
UK standard size – Royal Mail 24hr (1st Class)£3.952 – 3 working days
UK large / bulky size – Royal Mail 24hr or Courier£7.952 – 3 working days
Europe standard size – Royal Mail£16.953 – 7 working days
Europe large / bulky size – Royal Mail / Courier£24.952 – 7 working days
International standard size – Royal Mail / Courier£26.955 – 7 working days
International large / bulky size – Royal Mail / Courier£59.955 – 7 working days

FOR INTERNATIONAL ORDERS – Import and VAT charges differ for each country – please ensure you are familiar with these and are aware of charges before ordering, it is the customers responsibility to cover these charges. Please be aware the UK is no longer part of the EU.